Refund policy

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day in which you or a third party commissioned by you who is not the carrier has taken possession of the (last) goods.

You can directly arrange it in your account, if you used a phone number during check-out you need to use the return link you received in your order confirmation SMS, EU orders can use the Withdrawal Form or may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the invoiced costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You bear the direct cost and responsibility of returning the goods; return shipping costs are not refunded.

Condition of returned items

Only items that are absolutely intact and in perfect, unworn condition can be taken back. In particular, worn, soiled, damaged or foul-smelling products cannot be returned. If this is not the case, we reserve the right to assert claims for compensation.

Return addresses

Switzerland & Liechtenstein:
rubirosa management gmbh
Lagerstrasse 4
9200 Gossau
Switzerland

United States:
Shane Walsh
attn. Rubirosa LLC
1026 Old Mill Road
San Marino, CA 91108
USA

EU and rest of the world:
Multisped International Spedition GmbH
c/o rubirosa management gmbh
Friedrich-List-Strasse 14
78234 Engen-Welschingen
Germany

Exclusions

The right of return is excluded for the following products:

– Articles from special promotions (e.g. sale, special sales)
– Articles with the remark “this article cannot be taken back”

Delivery defects

We ask that you immediately check the delivered items for correctness, completeness and integrity. Complaints about delivery, material defects, wrong deliveries and quantity deviations must be notified to us in writing by letter within 5 working days of receipt of the goods. The defect is immediately checked by RUBIROSA. If RUBIROSA accepts the defect, you will receive a similar replacement item, if in stock, and the shipping costs will be refunded. Otherwise, the entire amount will be refunded.

 

Template withdrawal form

To:

CH
rubirosa management gmbh
Lagerstrasse 4
9200 Gossau

US
Shane Walsh
attn. Rubirosa LLC
1026 Old Mill Road
San Marino, CA 91108
USA

EU
Multisped International Spedition GmbH
c/o rubirosa management gmbh
Friedrich-List-Strasse 14
DE-78234 Engen-Welschingen

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date